Privacy Policy

Privacy Policy

Last updated: 28 September 2026

Doolwa Resorts & Camp ("Doolwa", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit doolwaresorts.com, make a booking, subscribe to our newsletter, or stay with us at our camp in Kobang, Lower Mustang, Nepal.

1. Information We Collect

We collect only the information we need to plan and deliver your journey:

• Contact details: your name, email address, phone number and country of residence.

• Travel and identity details: passport and visa information required to obtain trekking and conservation-area permits, as well as arrival and departure details.

• Health and dietary information: allergies, dietary preferences, relevant medical conditions and fitness information you choose to share, so we can plan safely for high-altitude travel, yoga, sauna and wellness activities.

• Emergency contact: the name and phone number of a person we may contact in an emergency.

• Payment information: billing details processed securely through our payment partners. We do not store full card numbers on our systems.

• Website data: IP address, browser type, device information, pages viewed and similar data collected through cookies and analytics tools.

2. How We Use Your Information

• To process and confirm bookings for our glamping experiences.

• To arrange permits, transport, guides and accommodation on your behalf.

• To keep you safe during your stay, including responding to medical emergencies at altitude.

• To communicate with you before, during and after your trip.

• To send our newsletter, if you have subscribed. You may unsubscribe at any time using the link in any email.

• To improve our website, services and guest experience.

• To meet our legal, tax and regulatory obligations in Nepal.

3. Sharing Your Information

We do not sell or rent your personal information. We share it only where necessary to deliver your experience, including with:

• Government authorities and conservation bodies that issue trekking and area permits.

• Domestic airlines, transport operators and local guides involved in your itinerary.

• Payment processors that handle your transactions securely.

• Medical providers, rescue operators and insurers in the event of an emergency.

• Authorities where required by the laws of Nepal.

4. Cookies

Our website uses cookies to remember your preferences (such as language and currency), understand how visitors use the site and improve performance. You can disable cookies in your browser settings, although some features of the website may not work as intended.

5. Data Security

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Access to guest information is limited to team members who need it to serve you. No method of transmission over the internet is completely secure, but we work to protect your data at every stage.

6. Data Retention

We keep your personal information only for as long as needed to provide our services, maintain accurate records and meet legal and accounting requirements. Health information shared for your stay is deleted once it is no longer needed for that purpose.

7. Your Rights

Subject to applicable law, including Nepal's Individual Privacy Act, 2075 (2018), you may ask us to:

• Access the personal information we hold about you.

• Correct information that is inaccurate or incomplete.

• Delete your information where we are not required to keep it.

• Stop sending you marketing communications.

Guests from other countries may have additional rights under their local laws, and we will respond to such requests in good faith.

8. Children's Privacy

Bookings must be made by adults. We collect information about children only when provided by a parent or guardian as part of a family booking.

9. Third-Party Links

Our website links to social media platforms such as Facebook, Instagram, TikTok and YouTube. These platforms have their own privacy policies, and we are not responsible for how they handle your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the most recent update.

11. Contact Us

For any questions about this policy or your personal information:

Doolwa Resorts & Camp
Kathmandu, Nepal
Email: info@doolwa.com
Phone: +977 974 785 7116